Are you a field service provider contemplating jumping on the mobile bandwagon? Are you stuck on the fence, wondering if it will provide ROI and actually be worth the effort? Do you want to make your company a mean, lean, providing machine?
The good news is that mobile apps empower field service agents to boost productivity, improve service quality, and increase customer satisfaction. These factors combined help provide a higher, more efficient return.
Mobile apps are transforming the efficacy of field services across industries. As companies invest in mobile service applications for remote workers, they are seeing excellent results, and mobile apps are now a main IT concern for field service industries such as construction, equipment manufacturing, and other service-focused fields.
Here are five reasons to equip your field service technicians with the appropriate mobile tools to help them get the job done right the first time.
Using real-time data with your mobile apps in the field allows techs to collect and sync information with the back office to create an immediate response. Mobile apps provide transparency and accountability in real-time at every step of the service process ensuring customer satisfaction, efficiency, and better outcomes.
Using mobile apps that connect to centralized visual scheduling software boosts field service management efficacy. Schedulers can more easily send the best tech for the assignment based on real-time technician location, availability, and skill set, and allows all agents in the field to be connected to each other and to the home office. This real-time connection allows for a more informed, accountable team.
Using mobile apps to track inventory and compare it to client product needs allow organizations to maintain a leaner spare parts inventory, thus reducing investment in stock that sits around. With a connected mobile app, spare parts consumption is visible from anywhere in the organization: service vans, offices, warehouses, and more.
Mobile apps provide easy access to field service history, and equipment and repair information, thus helping insure better communication and services with clients. Mobile apps provide records in real-time, on location, resulting in better customer service relationships. Techs using mobile apps can report on-site equipped with the appropriate parts and knowledge of the service history of the equipment, allowing them to do the job quickly and correctly.
Verify on-site work via photos and signature collection and utilize centralized inspections and field forms to insure consistency. Mobile apps allow techs to document completed work by taking photos on mobile devices and can capture customer signatures for work orders, billing, and other authorizations. By creating mobile apps with standard field forms including checklists, audits, and other fields. Organizations can ensure that their field techs are carrying out their duties in a consistent and efficient manner.
Field service management is being revolutionized by mobile apps. These applications provide simple, trackable solutions to workflow such as managing field data and equipment inspections to transporting materials. The oil and gas industry are prime examples for showing the immense growth of service through the adoption of mobile apps to their platforms.
A recent white paper from CDW stated, these companies already face a number of dynamic challenges in their efforts to produce, sell, and distribute energy, and “energy businesses are reviewing their IT strategies and solutions, including their field service mobility strategies. According to Oil and Gas IQ, an energy website, employees in the oil and gas sector are already ahead of this trend, with 71 percent of workers using mobile devices for work purposes.
Ultimately, the CDW white paper concluded, “With a choice of mobile devices, capable of anytime, anywhere access to data, IT decision-makers view field service mobility as the perfect vehicle for improving field operations, increasing customer satisfaction and transforming it from a cost center into a differentiating asset – or better yet, a profit center.”
This blog post was updated on November 7th, 2019.