Nowmail Package-Postal Services is a full-service shipping agency based in Guyana that ships items almost anywhere in the world for businesses and individuals. Nowmail also provides mailbox, courier, and import and export services.
The company places a strong emphasis on customer service and satisfaction, and is continuously refining its services to ensure its providing the best possible experience for its clients.
Colin Goodluck is Nowmail’s Managing Director, and is in charge of-- among other tasks-- making sure the business is running as efficiently as possible.
In that vein, Colin decided several of the company’s systems and processes needed to be updated, including its billing, shipping, and customer inquiry procedures.
He found AppSheet and created several apps to automate those functions and create ways to collect data that would be simple for customers and efficient for employees.
He says, “My organization is using AppSheet to begin an electronic process of providing our customers with a more efficient and effective service. In addition, it will help us to fan out to various locations, with the ability to easily track every transaction.”
One app allows customers to input information about their shipments, including their weight, the value of the contents, and preferred method of shipping. Before creating the app, Colin says that collecting this information from his customers and then disseminating it to his various service vendors was a huge headache. With the app this process now happens automatically.
He has also built a couple of other apps that have helped his company automate its billing process.
Reflecting on the company’s previous methods, he says “It was super complex to be banking monies and transferring to the service vendors.”
“AppSheet is making my small business compete with multi-billion-dollar companies that are in the bill payment services industry.”