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4 Challenges Every IT Department Faces — and How Mobile Apps Can Help


With the ever-expanding technology climate we’re living in today, the job descriptions of IT managers seem to be increasing at an equivalent rate. Technology professionals are no longer limited to simply ‘fixing the bugs.’ They must perform tasks to keep organized and efficient, but these tasks often seemingly have nothing to do with technology at all.

At larger companies, IT professionals are often also inventory managers, tasked with tracking IT equipment in and around the office. They’re project managers, tackling the various technical requests of stakeholders within the company. They’re training experts, helping new employees set up their workstations and accounts. And much more. 

Businesses must modernize their methods in order to keep up with increasing demands on their tech teams. Mobile apps for IT professionals are effective tools that can help automate procedures and keep everyone in sync with the latest information. Below we’ve outlined four scenarios many tech teams encounter along with a mobile app that can help streamline the process. The best part-- you can copy and customize the apps for free!


Tracking equipment

Mobile devices, monitors, hard drives, oh my! Expensive equipment that is routinely loaned to employees should be carefully tracked in order to maintain precise asset records and curtail unnecessary spending. With countless gadgets and a robust workforce, it’s impossible to keep accurate records by memory. Using paper and pen is almost as trivial.

Our Equipment Inventory sample app helps address this scenario. The app divides its views by the employee who checked out an item in question, by type of equipment, and then shows all check-out instances in one view. It features images of the equipment as well as a “thumbs-up” or “thumbs-down” icon to indicate if the item has been verified by IT. The app also allows for convenient barcode scanning of each item.

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IT ticketing

Not only is it tough to keep track of employee requests, it’s also often difficult to translate non-IT employees’ interpretation of problems they’re facing. Information is useless on both sides if there isn’t a streamlined way to present problems and give clear, understandable instructions to solve them. In order to avoid randomization, consider our IT Ticketing sample app.

The IT Ticketing app allows employees to submit requests and gives them succinct options to indicate the type of issue. This allows the department to route tickets accordingly, saving time for further explanation later on. Each time an employee submits a request, an email notification is sent to the IT stakeholder in question. Slices in the app allow IT users to see only the information pertaining to them.
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Onboarding new employees

No IT manager has time to help each new employee set up her workstation and register for a company email account. This process must be straightforward and simple so IT can be as unfettered from superfluous requests as possible.

The New Employee Setup sample app can be given to each new hire to guide them through setting up various devices and accounts. Each UX view represents a different setup process aided by helpful pictures and instructions. Include as many views as you need to detail each process employees might need assistance with during their tenure.
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Keeping organized

So you’ve created several apps to help your IT team be more efficient. But if you can’t keep the apps organized, what was the whole point?! We recomment an app launcher that houses all of the IT apps, so you can keep track of your apps and so employees will only need to enact a one-time download. App launchers can be used for any scenario, team, project, or company that needs to keep categories of apps all in one place.
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If you’re an IT manager, consider creating a suite of mobile apps you can give to each employee to help them interact with your department more effectively. New tools can help you take focus off process and keep it where it belongs-- on improving the technology that advances your business.

Download our B2E App Guide for a full phased approach on how to successfully launch business apps at your organization. 

Posted by Julia Guthrie on Jun 8, 2016 5:41:14 PM