Communication is vital to any healthy relationship and that fact also holds true in the workplace. Consider these stats found on AZCentral:
- In a survey of 4,000 employees, 46 percent said they routinely received confusing or unclear directions, with 36 percent of these employees reporting it happening up to three times each day. Participants in the study estimated they wasted about 40 minutes of productivity each day trying to interpret unclear or confusing directions.
- Businesses with effective communication practices were more than 50 percent more likely to report employee turnover levels below the industry average. An inter-company study found that differences in manager-employee communications practices were directly responsible for an 18 percent variation in absenteeism rates.
- In a survey conducted by the Computing Technology Industry Association of 1,000 computer professionals, 28 percent reported poor communication as the primary cause of failing to deliver a project within its original time frame.
- About 28 percent of an average office employee’s time is spent dealing with interruptions, at a cost to U.S. businesses of about $900 billion annually.
Clearly, poor communication within the office results in wasted time, money, and poor employee morale. Here are some ways that a mobile app improves communication therefore creating a more efficient and successful workplace (not to mention better customer service).
Project & Task Overviews
Let’s say that you are creating a demonstration video for your website as your next company project. Your team will consist of script writers, videographers, marketers, designers, etc. However, each one of the tasks that these team members are responsible for requires another to have completed the previous one (there’s no point in hiring an actor if the script is still under revision). With a mobile app creator, all team members can know when their job needs to be completed by, if others have finished their duties, or if additional help or guidance is needed. This is practical while searching for a location to film at, if you are hiring outside contractors, or you are off site interviewing editors or graphic designers.
Scheduling and Timesheets
Cut out confusion or second guessing when it comes to employee scheduling. With a mobile app, your employees can review their schedules from home, log in if they are on location in a service field, and report time spent with each client. Moreover, they can take notes while on a project site or request additional follow-up from a manager. You’ll never worry about whether an employee is on the job, how much overtime is being accrued, or if a project was left unfinished. You’ll have up-to-date information to plan for the unexpected or just to schedule next month’s calendar.
New employees are easily overwhelmed with the hundreds of new protocols that they need to learn. Many times, it just isn’t practical to carry around a binder with the most important information in it. You can help to create a paperless employee by creating an app that has the most important contact information in it, answers to common customer questions, standard procedures, checklists, etc.
No two shifts are alike and when problems arise, updating the manager or the person taking over the next shift can help to avoid wasted time and prevent unnecessary frustration. For example, a home health nurse may visit a patient in the morning while another visits in the evening. With a mobile app, the morning nurse could take notes on the patient’s condition and inform the next nurse that more supplies (such as bandages or medical tape) are needed. Management can not only track inventory status but also monitor patient care.
Morale is improved when employees know what is expected of them and are given the support and tools to reach those goals. Customer service also excels when all of the employees are on the same page and the company runs like a well oiled machine.
George Bernard Shaw once said, "The single biggest problem in communication is the illusion that it has taken place." Providing the proper tools removes that assumption and positions your employees and your company toward success.