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Nancy Powaga
 |  January 22, 2020

incident-reportingIt can happen when you least expect it: one minute everything is fine, and then a worker goes down with a sudden injury triggering an immediate response from management.   

Managers in high-risk environments like utilities, construction, oil and gas, and manufacturing need to be ready to spring into action whenever emergencies arise. And part of this job involves knowing how to produce clean, professional, and accurate incident reports. 

One way to improve incident reporting is to create dedicated reporting apps that include forms and fields employees can use to easily share data. 

Read on to learn about the advantages to using digital incident reporting. 

Establishing a formal process 

Companies run into problems when employees lack clear guidelines for creating and escalating incident reports. For example, when an accident happens, a manager may overlook an important detail and take the wrong course of action. These snafus spur unnecessary complication.  

By creating a digital incident reporting app, companies create official reporting protocol that offers managers detailed step-by-step instructions. This way, when injuries happen or incidents occur, there are no guessing games. 

With the right app in place, managers will know exactly what to do and when they should do it.

Scheduling interviews

When an incident occurs, it’s necessary to interview employees who were directly involved and have first-hand knowledge so that management can accurately assess the information on hand.

Apps can help here, too. 

For example, an incident reporting app could contain an embedded scheduling assistant to coordinate follow-up interviews. Managers can track who they reach out to, as well as when and why. This type of information comes in handy when dealing with union or legal representatives and third-party auditors, among others. 

Compiling evidence

The more data that management can collect following an incident, the better. This is very important for both administrative and legal purposes. 

An app can serve as a central repository for photos, interviews, documents, and more. The app becomes an easy, convenient, and secure way to track information as it flows in during the investigation process. 

Submitting reports

After an incident occurs, administrators must respond in a timely manner. There’s no room for dismissing, overlooking, or misplacing reports. 

Incident reports can be easily shared with all relevant parties via SMS or email. Digital signature requests can also be added to ensure issues are followed up on. 

Apps also lead to more accurate reporting. Traditional reports are submitted on paper forms and then entered manually into the computer. However, hand-written reports can be difficult to read and are easily misinterpreted. By eliminating the need for transcription, apps improve accuracy while reducing the time that’s needed to close investigations. 

As you can see, digital reporting apps deliver a number of benefits to organizations like yours. 

To learn more about how you can create custom apps for your organization using AppSheet, check this out.

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Nancy Powaga

Nancy helps app creators build and learn with AppSheet.

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