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How to Build a Customer Experience Mobile App with Google Docs

    Customer service and communication has transformed in the past decade. With the growth of the internet, customers can now offer feedback in a matter of hours instead of days. And with the advancement of digital technology, real-time feedback is becoming standard practice for many industries. You can now easily create apps to document and record that feedback, and create a better experience for both customers and employees. Using an add-on application, you can transform your Google Docs into an interactive AppSheet app in just a few minutes.  This app will allow customers to enter their information, leave comments, upload photos, or even create an electronic signature. The business will be automatically notified any time this happens and employees, managers and owners can instantly view the feedback. This is a great tool if you have a template form or survey you want people to fill out to describe their experience with the business. This app takes only minutes to create: From your Google Doc, click "Add Ons" then "Get Add-Ons" and search for "AppSheet". Install the AppSheet add-on. If your Google Doc doesn't have text in it already, AppSheet will automatically generate a template you can use. You are free to customize the template or create your own to suit your needs.  Once you're satisfied, click on the "Prepare" button on the right-hand side. AppSheet will make sure your doc is compatible with the platform. Once it is, you can hit "Launch" to create the app. Anything that was in brackets in your template will now show up as interactive fields in the app that customers can use to enter their information. You can do a lot more to customize how this app integrates with and displays data sources. There are hundreds of ways to change the behavior and design of the app. It's entirely up to you based on the specifics of your business. For example, you can create a simple rule to generate an email notification any time a customer provides feedback in the app. Once you've finished editing the app, you can deploy it by clicking on "Not Deployed" on the left side of the screen. This will generate an email containing the download link for your app. You can now download it directly to your mobile device. This app is great for customer feedback, but can also be used for other kinds of field data, including things like quote proposals or safety reports. For a more advanced version of this concept, check out our "Field Survey" sample app using the button below.  Creating a great customer service experience is a never-ending quest for perfection. Apps that can help customers provide real-time feedback is a big step towards improving communication between businesses and the people they serve. 

Create apps with the AppSheet add-on for Docs and Sheets, now on Android!

Great news for our Google Sheets app creators: It's now possible to start and create AppSheet apps directly from Google Sheets on Android devices! The Google team recently introduced Android add-ons for Docs and Sheets and AppSheet is one of the first add-ons available. The add-on will let you connect Google Sheets and AppSheet in new ways, giving more power to your mobile data. These features will help app creators manage their apps and capture data more efficiently. Check more details and how to use the add-on below. The AppSheet Android add-on for Google Sheets lets you interact with your data in new and powerful ways by giving you quick access to the AppSheet apps available for that sheet or to even create a new one! Here's a summary of the functionality available at launch: Interact with your Google Sheet in a custom mobile app AppSheet lets you interact with your Google Sheets natively on Android. You can call phone numbers, view images, drill down on data, and even add new rows directly within the app. Every sheet can have a companion AppSheet app, if it doesn't exist yet, use the add-on to create it. Once you have the app, you can launch it directly from the mobile add-on.   Quickly Add New Rows Use the add-on to quickly add a row to a Google Sheet using AppSheet's interface. When you add a new row through the add-on, the available form interface in the app will appear so you can quickly add a new row of data and return to the Sheet. Bonus: Use the Android add-on as your app Builder.  If you want to start collecting rich data while on the go, start with a blank mobile Google Sheet and create a list of questions as the column headers in your sheet. Launch the AppSheet add-on and it will recognize the multiple column names to automatically give you better mobile interactions when capturing data. Try adding columns called location, signature, date, or picture to test rich data capture in your app.  We're really excited with the possibilities that the Android add-ons bring to the AppSheet platform and will continue to search for new ways to help app creators interact with their data in a truly mobile way. To try the add-on, which is only available on Android devices at launch, please use the links below.  Lear more about Android add-ons for Sheets and Docs Get AppSheet for Android  

AppSheet for the Google Forms Add-On Just Got Better

A few weeks ago we announced the AppSheet add-on for Google Forms, which allows you to turn your forms and surveys into extraordinarily convenient and powerful mobile apps. But did you know that the AppSheet add-on allows you to bring even more tailored and specialized features to your forms? Once you've made a form, download the AppSheet app and click Go-- AppSheet immediately generates a mobile app for you based on that form. AppSheet reads the kinds of questions you have and makes sure to carry those over into the app. Behind the scenes, AppSheet has created a Google Sheet, which contains all of the form data and will also contain the responses once they're submitted. But what if you need to collect signatures, as you often do in a form, take photos, or scan a code for a particular answer? Online forms can't collect this kind of data. When you create an app on AppSheet from your Google Forms, you can include AppSheet's recognized column header types in your question titles (and use 'Text' as the question type)-- AppSheet will recognize the data type and present it as such. For a question with the word "Image" in it, AppSheet will produce a form entry that will take a photo within the app. Likewise, questions with the word "Scanner" will present as a scanner in your app. AppSheet for Google Forms allows you the ability to take your forms mobile, and more importantly enables you to maximize their efficacy with sophisticated functions that are often required for mass data collection. Give AppSheet for Google Forms a try, and let us know how it works for you!

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