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How to Build a Customer Experience Mobile App with Google Docs

    Customer service and communication has transformed in the past decade. With the growth of the internet, customers can now offer feedback in a matter of hours instead of days. And with the advancement of digital technology, real-time feedback is becoming standard practice for many industries. You can now easily create apps to document and record that feedback, and create a better experience for both customers and employees. Using an add-on application, you can transform your Google Docs into an interactive AppSheet app in just a few minutes.  This app will allow customers to enter their information, leave comments, upload photos, or even create an electronic signature. The business will be automatically notified any time this happens and employees, managers and owners can instantly view the feedback. This is a great tool if you have a template form or survey you want people to fill out to describe their experience with the business. This app takes only minutes to create: From your Google Doc, click "Add Ons" then "Get Add-Ons" and search for "AppSheet". Install the AppSheet add-on. If your Google Doc doesn't have text in it already, AppSheet will automatically generate a template you can use. You are free to customize the template or create your own to suit your needs.  Once you're satisfied, click on the "Prepare" button on the right-hand side. AppSheet will make sure your doc is compatible with the platform. Once it is, you can hit "Launch" to create the app. Anything that was in brackets in your template will now show up as interactive fields in the app that customers can use to enter their information. You can do a lot more to customize how this app integrates with and displays data sources. There are hundreds of ways to change the behavior and design of the app. It's entirely up to you based on the specifics of your business. For example, you can create a simple rule to generate an email notification any time a customer provides feedback in the app. Once you've finished editing the app, you can deploy it by clicking on "Not Deployed" on the left side of the screen. This will generate an email containing the download link for your app. You can now download it directly to your mobile device. This app is great for customer feedback, but can also be used for other kinds of field data, including things like quote proposals or safety reports. For a more advanced version of this concept, check out our "Field Survey" sample app using the button below.  Creating a great customer service experience is a never-ending quest for perfection. Apps that can help customers provide real-time feedback is a big step towards improving communication between businesses and the people they serve. 

How AppSheet Employees Use AppSheet to Power Their Business

We're proud to be the team behind AppSheet. But our pride comes not from building, selling or marketing the platform, but from using it. No one on the sales or marketing team at AppSheet has an engineering background. Yet when we join the company, our first task is to create an app with the platform and present it to the rest of the team. Understanding the process as a citizen developer is one of the most important aspects of our work. To that end, we've created a number of apps to power our work at AppSheet headquarters. A sort of "perfect circle of efficiency", if you will. In this post we're highlighting a few apps our team has created that helps make our day-to-day easier. We've created over a dozen apps so far for the AppSheet business. These apps are bundled together in what's called the "AppSheet Suite". These apps cover support, operations, project management, content creation, and more.  One of our most oft-used apps is the Employee Directory. It contains the contact information for every employee in the company. The list can be viewed by department (Engineering, Sales, Marketing) and can be edited as we add new faces to our team. You can make your own version by copying our sample app using the button below:   Another popular in-house app is the "Project Planner". Our Product Marketing Manager uses it as a way to organize daily tasks, including short and long-term objectives. The app displays the status of projects and their timeline to completion, color-coded for convenience. Employees can also add new tasks or share it with others who can leave comments. Our marketing team has found this app to be very useful when we are working on pushing out content, scheduling strategy meetings and interacting with our customers. It's broad enough to be used by almost any company with these goals.   The "Time Tracker" app helps our team keep on top of multiple customer projects at once and how much time we are spending on each one. Through the app we can filter by customers or by tasks, and see a simple display of how much time we've spent working on that project. This can be especially helpful for any company that juggles a number of clients or bills them by-the-hour for services.   As our company grows, we've been using the "Out of Office" app more to keep track of our team members' daily schedules. Whether they're working from home or out on vacation, they can note it in the app for all employees to see. The app tracks vacation time taken by employees, and shows upcoming vacations. Employees can add new entries by date using the drop-down menu, and classify them by the type of leave they're taking (paid, unpaid, sick leave, etc.) If needed, the employee can also add any notes to explain the absence. This is especially helpful for companies where some or all of the employees may be working remotely during the week. The real-time updates make sure everyone's on the same page (and no one is getting work calls during their vacation!). AppSheet is a business that has been made more efficient through the use of no-code apps, just like our customers. Our team is made up of citizen developers who embraced a new platform and have created their own apps to help them be more efficient at their jobs. We think this is the future of business in the digital age, and we're proud to share some of our most popular in-house apps with you. 

How American Roofing & Metal used SmartSheet data and the AppSheet platform to transform their business

Background There comes a point in any growing company’s life when you look around and realize that your underlying systems and processes are outdated and need a refresh. For American Roofing & Metal, a full-service roofing contractor and metal fabricator launched in 1904, this moment of realization came after a period of rapid growth.   The scope of the company’s operation was increasing by the day and its underlying management strategy—which relied heavily on paper-based tools at the time—was struggling to keep pace. The company needed to change the way it communicated, and quickly.   An American Roofing & Metal project: The Henry B Gonzales Convention Center in San Antonio Maximizing SmartSheet with AppSheet To achieve this goal, the American Roofing & Metal team set out to find a no-code platform that could interface with its Smartsheet data. Waite and his team assessed the market. AppSheet met all of the criteria and, very importantly, also offered a seamless integration with Smartsheet, a software solution for collaboration and management. “Smartsheet allowed us to custom develop processes and automate repetitive tasks. Still, we needed a better and simpler way to interface with our field personnel, project managers, production departments, and salespeople who are out on job sites and on the road.” Over time, American Metal & Roofing leveraged Smartsheet and AppSheet to built and deploy a Job Site Info App, Pick Ticket App, Project Manager Job Site Inspection App, Manager Access Only App, Emergency Contact App, and Human Resources App. Collectively, these apps empower the business's day to day operations and have resulted in reduced paperwork, stress, and greater team collaboration and efficiency. To get the full story with screenshots and app building tips, get the case study below.

Solvay and AppSheet: The No-Code Approach to Digital Transformation

Last week AppSheet was at the Forrester Digital Transformation and Innovation Forum in Chicago. It was a great event and all the sessions featured some aspect of digital transformation with guidance on how companies should look at managing the technology side of the transformation equation. It’s a big topic and most companies I spoke with are currently in the trenches, making process and technology decisions to drive their digital transformation initiatives forward. Undertaking these kinds of projects takes grit, ingenuity, and a willingness to embrace the unknown. Certainly, that’s how Solvay approached their digital transformation journey. For those of you unfamiliar with the company, Solvay is an advanced materials and specialty chemicals company. Headquartered in Brussels, with more than 26,000 employees located in 61 countries, it made the ambitious decision to introduce mobility into its shop floors. Why the focus on shop floors? Well, Solvay’s plant-specific processes were paper-driven and the company wanted to replace those paper-based processes with app-driven automation. So, Francis Boulu, Industrial Data Analyst, in collaboration with Solvay’s digital office, selected AppSheet’s no-code platform to build the first set of apps. Of course, this was not Solvay’s first digital transformation project as many teams and industrial plants had been working on digital solutions designed to automate processes. But this transformation project was a bit different as one use case led to another, resulting in AppSheet becoming the no-code platform for more than 400 citizen developers. Today, there are approximately 1,000 deployed apps (and counting) and AppSheet is an integral part of Solvay’s software suite. The digital mobility team continues to find new use cases for apps built on AppSheet’s platform. All in all, Solvay is now more operationally efficient after working with AppSheet. The workforce is better supported with a no-code platform that allows them to build and support their own applications. You might even say that Solvay and AppSheet are the perfect combination for digital transformation initiatives. For the full story, download the Solvay case study.

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