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Nancy Powaga
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 |  March 03, 2020

human-centeredMade famous by the Silicon Valley design firm, IDEO, in the 1990s, human-centered design (HCD) is a framework that approaches problem-solving and product design from a deeply human perspective. According to IDEO.org, “Human-centered design is all about building a deep empathy with the people you’re designing for; generating tons of ideas; building a bunch of prototypes; sharing what you’ve made with the people you’re designing for; and eventually putting your innovative new solution out in the world.” And when used effectively, HCD incorporates input from the very people experiencing the problem you’re trying to solve throughout the design process.

While human-centered design can manifest in different methods, depending on the team and the problems needing solving, HCD is founded on guiding principles that are also exemplified in no-code development. Let’s take a look at how human-centered design lends itself to both no-code development and successful no-code apps.

Staying people-focused

Who better to fix a problem than those who understand that problem best? While human-centered design emphasizes the importance of empathizing with the people affected by the problem that needs solving, no-code development actually empowers those same people to build solutions themselves. Because no-code platforms allow non-technical people to create apps without having to write actual code, anyone can digitize routine work, automate tasks, and create apps to improve how things are done in the workplace.

Like HCD, no-code development uses a bottoms-up approach that enables those closest to a problem and the work to explore the types of products or solutions that can make a meaningful difference in the workplace. No-code allows the general workforce (and not just engineering teams or IT) to come up with solutions that meet the everyday needs and use cases that off-the-shelf products too often can’t address, since they’re built “for everyone.” With no-code, the very people experiencing a pain point can take matters into their own hands and develop a solution that addresses their real needs. Teams no longer need to wait for engineering resources – and the inevitable game of telephone (and endless meetings) that often lead to lengthy development timelines, not to mention products that don’t fully solve the problems faced by workers.

Test, iterate, repeat

A fundamental principle of human-centered design is to frequently test your designs and solutions on the very people who will ultimately use what you build. Without HCD, you can end up designing within a vacuum, which often leads to solutions that don’t actually solve anything and products that just collect dust. Meanwhile, people don’t get the products they actually need to do their jobs, resulting in a lot of workarounds and duct-taped solutions that lead to inefficiencies, poor management, and inaccuracies.

While traditional software can take months or even years to develop, no-code platforms are designed to help people without any technical skills or background to launch apps quickly and easily. With no-code development, workers can easily deploy prototypes for testing within the workplace, refine their prototypes using feedback gathered from trusted testers, and continue iterating until they’re ready to launch a finished app across a team, department, or entire organization.

Empowering your workforce

Applying human-centered design principles to no-code development can not only result in a rich set of apps that are incredibly customized and fine-tuned for your teams, but it can also empower your workforce and engage them in meaningful and truly productive ways. No-code platforms allow workers to bridge the gap between the digital and physical worlds at a time where many are worried about their skills getting replaced by artificial intelligence and automation. By keeping people and real-life users at the forefront of development – and empowering employees to build their own apps – your teams will have the ability to improve all areas of their day-to-day work, including training, on-boarding, project management, and more.

So as you consider your road map for internal tools and identify urgent business needs, consider using the framework of human-centered design and a no-code development platform to inspire and get real results, quickly.

Want to learn how AppSheet can help your organization use human-centered design? Talk to the team

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Nancy Powaga

Nancy helps app creators build and learn with AppSheet.

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