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Nancy Powaga

Nancy Powaga
Nancy helps app creators build and learn with AppSheet.
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Democratizing app development with no-code

Businesses today face significant and varied challenges. From streamlining production and communication in an always-on world to satisfying diverse customers, partners, and employees, companies everywhere are grappling with new challenges and pressures. Companies need to do more with less, stretch existing resources, and immediately respond to changing conditions in a world where bad (or even tepid) reviews can spread rapidly.  In today’s environment of disruption (technical and otherwise), the urgency around digital transformation is palpable, and a failure to embrace digital transformation can quickly lead to a failure to stay in business. In response, many enterprises are turning to the cloud, machine learning, and other new tools like no-code application development to maintain velocity, gain control, and improve resilience and revenue. But digital transformations don’t always happen in a vacuum — that is to say, in the IT department. Success depends on empowering every employee with the tools, resources, and knowledge to solve problems at both a team and company level.  No-code development platforms extend the power of software development beyond IT to allow non-technical employees to create customized business applications without writing a single line of code. Equipped with no-code development platforms, “citizen developers” can play larger roles in building apps that help move their teams and companies forward. Unlike low-code development platforms that abstract away most of the complexities of software development, no-code platforms remove all of the technical complexity to allow users to focus on the task at hand – not on writing the code that powers the solution behind the scenes. In this sense, no-code platforms expand the definition of who can be a developer; Gartner predicts that by 2023, the number of “active citizen developers at large enterprises will be at least four times the number of professional developers.” This democratized problem-solving approach can unlock a variety of possibilities for enterprise, including the ability to:  More effectively reuse existing technical assets for new purposes: Value from digital assets is variable, and the same data set can deliver different value depending on how it’s used. For example, data that sits unused, in a database has no value until, for example, an app is created to mine that data for strategic trends and actionable insights. No-code platforms make it easy for all employees to create new applications that recompose existing (and potentially unused) data in new and innovative ways. Combine legacy and modern technologies: Beyond reusing technical assets, no-code development platforms allow users to easily combine legacy and modern technologies to solve existing problems with new insights. For example, information tracked in a spreadsheet can be mined for value — without IT intervention — by using machine learning technologies to produce predictions and trends that can inform and impact strategy. With no-code platforms, anyone can use advanced technologies like machine learning without ever encountering actual code. Unleash untapped workforce talent: Embracing no-code development as an enterprise means embracing the untapped problem-solving potential present in all employees. From marketing and sales to HR and finance, no-code platforms can empower everyone to solve problems at an unprecedented scale by thinking creatively and building their own solutions. When employees can solve their own challenges with customized business applications, IT is free to focus on more complex tasks with overarching needs for the business. Build secure solutions without straining IT: No-code platforms give enterprises the ability to dramatically expand their problem-solving capabilities without putting a strain on IT. But providing employees with tools to create their own apps shouldn’t come with a trade-off that compromises security. Unlike apps that fall under “shadow IT,” no-code platforms like AppSheet ensure enterprise security protections and compliance oversight with administrator control over functionality, documentation, management, and more. When companies provide their employees with IT-sanctioned, no-code development platforms, they empower the entire organization to create secure solutions without relying on IT or putting company data at risk. When the people closest to everyday business challenges are given the tools and resources to solve them, the speed at which a company can move and the number of people working on solutions can both dramatically increase. It’s time to get moving with a no-code development platform like AppSheet.  

Are You an App Creator? Take Our Survey.

We love no-code app creators! We're always delighted by the innovative and creative applications built on the AppSheet platform by app creators all around the world. Now, we'd love to hear more from creators about why and how they use no-code development. We invite you to take this short survey, which should take less than five minutes. Your responses will go a long way in helping inform the AppSheet team as we work to bring no-code app development to everyone.

Reducing Technical Debt, the No-code Way

Nearly 80% of Americans currently carry debt. Whether purchasing a home, paying for school, or simply managing the costs of day-to-day living, loans allow people to get something now in exchange for repaying the sum later, with interest. Technical debt, a software development concept coined by Ward Cunningham in 1992, plays on the concept of monetary debt to describe a common trade-off faced by software development teams across the globe: the trade-off of time. Just like one might take out a loan to enter a booming real estate market before being priced out, technical debt is sometimes used as a tool to get ahead when constraints on time outweigh the need for thorough code quality and review. “With borrowed money, you can do something sooner than you might otherwise,” explained Cunningham, “but until you pay back that money, you’ll be paying interest.” Applied to software development, technical debt is incurred to speed time to launch, and “interest payments” most often surface in the form of developer time — and sometimes their subsequent frustration. Shortcuts in development made to quicken a launch can result in insufficient definitions and lack of process, documentation, and testing, as well as delayed refactoring, poor integration, and spec changes. “I thought borrowing money was a good idea, I thought that rushing software out the door to get some experience with it was a good idea,” said Cunningham, “but, of course, you eventually… repay that loan by refactoring the program to reflect your experience as you acquired it.” Like financial debt, technical debt is difficult to fully remediate once incurred, and must be thoughtfully planned for and sustainably addressed to avoid further loss of time, budget, and team morale. Revisiting code to “pay off” technical debt can take days, weeks, or even months of developer time, and the debt can continue to grow if not properly addressed. For example, debt in the form of parallel development can result in weeks of lost hours and reams of useless code. While time and budget are often the most visible indicators of technical debt, employee morale is a more subtle, yet costly consequence, and can affect technical and non-technical employees alike. Technical debt can cause teams to struggle with aligning on business priorities, distributing knowledge across teams, and assigning ownership. If not properly managed, the frustrations caused by technical debt can lead to employee disengagement, dissatisfaction, and eventual turn-over. Furthermore, technical debt can inhibit a company’s ability to plan for the future. Due to the fluid and interconnected nature of software development, fixes meant to take hours can end up taking weeks or months, and developers engaged on forward-looking projects may need to spend their time paying off debt incurred by a previous release. When technical debt spirals in this way, companies become bogged down in the present (and the past), which prevents them from planning for the future. Instead, these companies spend time, money, and employee energy reprogramming buggy code. To reduce the steady attrition of resources incurred by technical debt, companies are turning to a number of solutions, including no-code development platforms. No-code development platforms like AppSheet help to reduce fresh technical debt and mitigate existing debts by equipping every employee with the technology they need to achieve their development goals without sacrificing future time or resources. With a no-code platform, companies: Reduce reliance on legacy code: Legacy code manages to create huge technical debt within organizations, as it must be reworked and integrated into any new app or emerging piece of software. No-code development platforms like AppSheet help to eliminate reliance on legacy code (and the integration issues that come with it) through modern, easy-to-use development tools that not only speed the process of app creation nearly ten fold, but also place the power to create in the hands of every employee – not just those with advanced coding knowledge. Remove trivial items from IT’s plate: IT teams have enough to do already. No-code development platforms empower non-technical employees to solve uncomplicated tasks on their own so that IT can focus on reviewing and eliminating debt for more complicated or legacy code that requires the finesse of expert developers. No-code platforms allow IT to remove themselves from quality assurance and testing so they can focus on reworking fundamental legacy code.  Invest in every employee: No-code development platforms allow companies to build a league of citizen developers — employees who are non-technical but still able to create business apps, given the right tools. While the average salary for software developers is quite high, no-code platforms more affordably provide the power of development to all employees regardless of technical skill to ensure that teams can do more with less as time goes on. Enable app evolution: Apps, particularly those that rely on legacy code, tend to become rigid and outdated over time. No-code development platforms are easily customizable so that apps can fluidly evolve with use. As app use grows and changes, app creators can update their apps quickly — and without technical debt. Technical debt is as common as monetary debt, and is a trade-off that many teams and companies take to quicken time to launch. But by embracing no-code development platforms, companies can reduce their reliance on legacy code and empower every employee to build future-proofed apps that evolve with use — no trade-offs (or debt) required.   

5 Tactics to Inspire No-Code App Adoption

As an innovator, you’re a change agent who seeks ways to improve efficiency and effectiveness. A single idea can transform a business by solving problems, saving time, improving performance, or boosting profits. And you probably already know the impact that an individual or small team can have on your business if you empower them with the right tools. That’s why a no-code app can be such a powerful resource, enabling non-technical team-members to manage business processes, track, plan, audit, take inventory, and do other essential activities. . By allowing anyone in an organization to develop apps, a no-code platform like AppSheet can provide the power to scale a solution from one person’s idea to a tool for your team or even an integrated suite of apps that completely reshape the way your entire organization works. But if you build it, how do you ensure that your colleagues will actually use it? As you approach designing a no-code app, it’s vital to plan steps to ensure adoption. Even if you create a flawless app that can enhance or streamline your business, it won’t work if people don’t actually use it. No matter how brilliantly an app solves a problem, it’s common to encounter colleagues who don’t embrace it without help. Some may dislike new technologies (or any type of change), preferring to do things the way they’ve always been done. Other co-workers may have a different view of the best solution. And some may not understand how to use the new tool. Whatever your specific adoption challenges, here are five proven tactics that can help you get your colleagues on board and help your no-code apps achieve their potential. 1. Sign up for the right capabilities To ensure adoption, your app should work seamlessly for everyone; done well, it can even  inspire other “citizen developers” to tackle their team’s needs with a no-code app solution. As you begin this journey, you’ll want to decide on the right no-code platform Service Level Agreement (SLA) for your needs (which is in part based on the features you want and the number of users your app will support). Here are three key factors to consider when identifying the right SLA for your app: Features It may be tempting to sign up for lower SLA levels for lighter users or developer groups, especially if your app creator team and end users don’t all need the same features. However,  it’s a best practice to give all app creators the same feature set to make sure everyone has the features they need and not preclude development. We recommend including popular features such as precision address geocoding, machine learning,  barcode reading, and QR code scanning. Also, make sure your company has registered all the domains they’ll need in advance of rolling out your no-code solution so that your domains function properly with the apps being developed. Performance Choose an SLA that offers the performance you’ll need so your apps run smoothly and quickly for everyone using and building your no-code apps. Factors such as server geolocation, data partitioning, and active database filtering may need to be enabled to ensure app performance. Hardware Make sure your no-code apps will work properly and securely on all types of hardware and devices used by employees, especially if you have bring-your-own-device (BYOD) options. Different tiers of SLAs may include different levels of security and hardware integration, such as on-device encryption and different user roles. 2. Provide training and onboarding Whether you’re creating an app for a team or inspiring others to create their own, it’s important to build a plan for training and onboarding. As a developer, your job isn’t done once your app is built. If you just hand it to users and expect everyone to intuitively know how to use it, users will struggle, which is why timely training and onboarding are key to successful app adoption. The same is also true for any workers who are considering building their own no-code apps. You’ll need to train and onboard them on how to use the no-code platform. Decide if you’ll train everyone at the same time, use a staggered schedule, or perhaps provide documentation that lets users onboard themselves. Consider creating documentation as you design your app (and be sure to include screenshots), and then test it with a few users who can provide feedback on the materials. Communicate your plans and launch timeline so users know what to expect and when.  3. Establish your no-code community Creating an internal no-code community at your organization that defines requirements, tests features, troubleshoots issues, and provides feedback can be a valuable tool for adoption. Your internal no-code community can include fellow citizen developers, colleagues who volunteer to be early adopters, and perhaps a consultant from your IT department and a division supervisor. Also, consider adding colleagues who might represent reluctant users of new apps. Gaining their input early on can help you anticipate roadblocks and overcome objections. During launch, your community can also advocate for your app’s adoption across the organization. And after post-launch, this no-code cohort can help with further app development over time by filing feature requests, testing new releases, and inspiring others to create additional functionality and apps.  4. Encourage no-code sharing to inspire development Reviewing apps that have already been built can help inspire prospective citizen coders who are dabbling in no-code. Check your no-code platform to find available samples from within your organization. When you launch a new app, post a data-scrubbed version of the app to your company’s intranet to share how you approached solving a problem with the app and inspire others to create their own no-code solutions. You can also encourage more no-code development and app adoption by sharing data across teams and opening up your development team to additional internal collaborators.  5. Plan for user support No matter how intuitively designed your apps are, you’ll inevitably have some users who struggle to get started with them. To ensure adoption and spare your inbox, offer a clear and easy way for users to get support. Begin by creating detailed documentation such as FAQs and video tutorials that you can publish internally. Check if your no-code platform provider offers helpful materials or links, as well. And keep track of questions you receive, incorporating them into self-serve support options over time. You can even build a no-code support app or ticketing system!  Using these five tactics can smooth the way as you design and launch your no-code apps and inspire others to build their own. Even if your app development is well underway, it’s never too late to use these techniques to improve your processes, enhance the success of your final product, and, ultimately, transform your business by driving adoption of these useful apps. Haven't started building yet or have a new idea to explore? Sign up for AppSheet for free today.

Using Apps to Bridge the Gap Between the Physical and Digital Worlds

As computer chips become smaller and more connected, the digital world increasingly overlaps and interacts with its physical counterpart. The ubiquity of smartphones, the rise of big data and the Internet of Things, and applied augmented reality applications within gaming, education, and manufacturing are just a few examples of how the digital world builds on — and even alters— the physical world. The physical world comprises everything around us, and consists of the tangible products we use each day, the cities and towns we live in, our workplaces, field sites, and the infrastructure, sensors, and machinery that support them. Though it may not always feel like it, we live in the physical world 100% of the time, even as the digital world increasingly augments it. Unlike the physical universe that’s existed for billions of years, the digital world emerged in the 1950s with the advent of the computer. While digital access was once limited to government agencies, most of us now regularly interact with the digital world via our computers and mobile devices. The digital realm consists of everything that’s stored in the cloud: personal and enterprise data including emails, documents, spreadsheets, photos, videos, and all the metadata surrounding them. Many businesses already recognize the benefits of applying the digital world to enhance or keep track of the physical world, and are digitizing physical processes to reduce human error, redundancies, and inconsistencies. For example, a manufacturer may develop a barcode scanning system that allows for fast and accurate real-time data collection throughout the distribution process. Replacing the physical, analog system of pen and paper with a digitized solution not only helps to ensure more accurate data collection, but it also enables new capabilities like instant access to past records, digital forecasting, and trend analysis.  Though companies are increasingly embracing top-down digitization, it’s not always possible for individual process owners to build customized digital processes from the ground up. As a lack of technical coding skills can often hinder progress for teams that rely on analog processes, no-code application development platforms are stepping in to provide non-technical employees with the tools they need to connect the physical with the digital.  Let’s explore a few areas where enterprise apps can help bridge the gap between the physical and digital worlds to remove friction and error while increasing speed, accuracy, and visibility.  Rich data collection: Clear and accurate data collection is critical to day-to-day operations, particularly within industries like construction, manufacturing, and utilities. Apps can improve data gathering methods by digitally logging information like GPS coordinates, capturing and annotating images, accepting signatures, and scanning barcodes for immediate data entry. Digital apps power 24/7 data collection with the ability to run offline when a data or internet connection isn’t available. The collected information about the physical world will sync to the digital world as soon as a connection is restored, which means physical-world data doesn’t fall through the cracks even if a digital connection is temporarily unavailable. Process automation: Digitization can help improve organizational processes by introducing automation and customization into physical workflows. For example, apps can automatically log physical-world data, transfer it into the desired digital format, and notify appropriate teams throughout the organization at specified times. Apps can help teams create dynamic reports that update with real-time data flows, as well as customized campaigns based on the digitally-logged activities of team members, managers, and customers. Actionable insights: Bridging the physical and digital worlds helps teams and companies to discover meaningful insights that can transform operations, processes, and even business models. Digitized data can be analyzed, monitored, collected, and updated in real time, and shared through automatic notification workflows and customizable dashboards via charts, maps, and galleries. For greater holistic insight across data types and sources, apps can be directly integrated with legacy software, or exported to sync with existing external platforms. The constant and streamlined convergence between the physical and digital worlds creates opportunities for insight, as business leaders and process owners alike can make more informed decisions for their teams, their customers, and their businesses. When process owners are empowered to minimize the divide between the physical and the digital, fewer items are lost, processes can be uniformly communicated and executed, and teams are able to achieve goals with greater speed, accuracy, and visibility.  Want to start bridging the gaps at your organization? Start AppSheet for free today.

What Digital-native Businesses Want — and What You Can Learn From It

“Digital natives” is a term used for people born into a world where being online has always been part of daily life, and businesses can share a similar upbringing. While technology is a factor for most businesses, some companies were born with tech in their DNA. Often, these businesses are disruptors in their fields, employing technology to reinvent processes, products, and experiences. They may be wildly successful at redefining an industry, from online banking with instant loan approvals and payments from anywhere, to streaming media services that bring entertainment to device screens worldwide. These “born digital” organizations are typically demanding when it comes to technology. They start with the presumption that technology can be deployed to their advantage, with specific needs and value coming from data, machine learning, and more.  How digital-native businesses use technology Everyone has heard tales of technology gone awry, whether it’s laggy or buggy software, or solutions that are overkill and overpriced. There are five key ways you can ensure technology has a positive impact in transforming your company’s processes and products, making them more efficient and effective:  Harness machine learning for personalization Machine learning powers the personalized experiences people now take for granted, from movie recommendations on Netflix to the personalized ads that show while you scroll your social media feed. In business, machine learning enables tasks such as predicting trends based on historical data to identify performance improvements,  managing inventory, or scheduling deliveries. Likewise, you can use historical data to predict the type of information that’s most relevant to and timely for your customers and employees. Use data to unlock business advantages Mining data can provide valuable insights that impact your company. Whether it’s determining your most profitable customers, the products with the strongest sales or margins, or supplier and employee performance, every company can optimize their business with existing data. In fact, Forrester reports that between 60 and 73 percent of all data within an enterprise goes unused for analytics purposes, representing untapped potential for improving business performance. Put users at the heart of product development People on the front lines of a business often have transformative ideas because they’re the ones addressing issues as they arise each day. “Human-centered design” is the process of empowering end users to develop the ideas for tools that solve their problems, meeting their needs in a way that’s logical, effective, and easy to use. This approach also dissuades employees from adopting tools outside the company’s approved IT selections, which could cause issues for security, compatibility, compliance, reliability, and redundancy. Select frictionless experiences When choosing technologies, savvy IT personnel evaluate more than the tool’s capabilities. They also consider the ease of implementation, training needs, and the user experience. These factors can make or break the value of the tool, rendering some technologies a waste of time and money and others a vital facilitator of daily performance and information sharing.  Create safeguards Businesses with an advanced technology culture emphasize security to keep their data and processes safe. Technology should be built with safeguards in place and maintained to prevent breaches. When new technologies are being developed, they should be tested in a development environment that is separate from existing systems with access to sensitive information or essential functions.   The advantages of no-code development For each of these five ways that technology can transform business, you’ll find value in choosing no-code development. While custom-engineered machine learning development can be prohibitively expensive and time consuming, using no-code Machine Learning as a Service (MLaaS) removes impediments by reducing the cost, time, and skills needed to create personalized apps.  With no-code development, internal teams and individuals can lead the charge in organizing and analyzing data to draw out key insights — while access to the data remains securely inside the company, not with external developers. By allowing employees and teams to create their own apps, no-code ensures that the tools employees build are well suited to the task and easy to implement and use. At the same time, no-code frees up IT resources so they can focus on more complex work while still having centralized control of the no-code tech environment and establishing guardrails that ensure security and governance organization-wide.  Learning from digital natives You don’t have to be first to win. Businesses that weren’t born in a digital incubator can still benefit from the learnings of tech natives, gaining the benefits of their experience while avoiding the pitfalls of early adopters.  However, digital transformation is a journey, not a destination. Even the most iconic tech companies and digital natives need to keep innovating. Technology adoption is a good first step, but no company can stall out there. While we reference digital natives as a guide for how to use technology at work, the following tips can be used by any organization at any stage. When looking at your own organization’s needs and approach, consider these questions: How can each of the five principles used by digital native businesses apply to your industry? Which pain points in your industry are ripe for transformation?  If you could achieve any dream for how your business operates or how it changes the lives of your customers, what would you make happen? Dream big, and then consider how data and machine learning can bring you a step closer to this reality. Which teams in your company are ready to transform themselves? What processes might they redesign? Who can lead the project? Who will champion it? Who will benefit from it? What can your IT resources accomplish with more time? How can enhanced security pay off for your IT team? No matter how near or far down the path of evolving your company you are, no-code development and the lessons of digital natives can guide you toward the future while learning from the past.

Using Dashboards to Make Smarter Business Decisions

The best business decisions come from having all the information you need at your fingertips. If you’re missing even one data point, you can make million-dollar mistakes or put your employees in harm’s way. That’s where dashboards come in. Organizations have been using dashboards in one form or another to bring buried business insights to light and provide an overview of key data since the era of Pong and Apple: the 1970’s. But it took several decades for technology to catch up to business leaders’ appetite for real-time analytics and the type of data processing that could truly transform their business. It wasn’t until advances like data warehousing and online analytical processing of the 1990’s that businesses were finally able to use current data to make timely decisions. This breakthrough coincided with the advent of key performance indicators (KPIs) in business strategy, and before long, dashboards evolved into an all-in-one view of a company’s most important KPIs. Today, business leaders across all industries use real-time digital dashboards to monitor which of their processes are working, which need to be ramped up, and which need to be eliminated or dialed back. A manufacturer or construction company might use a project management dashboard to show cost variances, planned vs actual schedules, or earned value. Or a utility might create an efficiency dashboard that shows insights based on energy production and outages. No matter the vertical, dashboards are a vital piece of the decision-making puzzle. The key is knowing how to create them without breaking the bank.  No-code: An inexpensive way to create customized dashboards It can take a lot of time and effort to create a dashboard that pulls in all the data your teams need. In today’s climate, that’s not an easy sell. And buying off-the-shelf software and applications isn’t a quick fix. They demand a tradeoff: you can quickly launch the software but you can’t necessarily customize it to your specific KPIs. That’s where no-code platforms can help.  No-code development platforms like AppSheet make it easy for anyone in your organization (including those who don’t have technical chops) to build a custom application. The result? You can use existing data that might otherwise collect dust and use it to derive business insights and share them in a customizable, interactive dashboard view that pulls in key metrics from across your app for at-a-glance access. And you don’t need developers or data scientists; products like AppSheet’s  dashboard view lets you easily control the data presented and how it’s displayed. You can include decks, tables, charts, galleries, maps, details, forms, and more in a single snapshot that’s also interactive. Share dashboards across teams No-code apps like this built with AppSheet also make it easy to capture and digitize real-world processes and share that information in real time through a dashboard view. Let’s say you have a construction team building a new shopping mall. Your site manager is in charge of hundreds of workers’ progress but won’t be able check in with each one to ensure they’re on task.  Your app can gather and share locations and project updates and notify the site manager when certain events happen, like a worker entering a fall zone or the crew missing a project milestone. The manager can see all of these details in real time on the app’s dashboard and stay up to date quickly.  Or perhaps you work for an auto manufacturer. You need to make sure that every part is installed correctly and that each step of the vehicle-production process is signed off on by an authorized technician. With a dashboard view on your no-code app, your managers can quickly see who inspected which parts and approved systems, and when they did it. Executives can keep tabs on the high-level business productivity, timing, and budget insights to make decisions about headcount, equipment, and more. Gain online visibility into offline processes Sending important information from the field to the office (and other locations) can be tricky without digitizing the information. If a utility company is using an array of offline tools and methods to track usage, outages, KWh production, and other plant and field data, they can’t easily share need-to-know information with the right teams in real time. But with no-code development, anyone on your team can build an app with a dashboard that executives can use to understand expenditures, track customers with outages, and even identify regulators who need to monitor energy production and pricing. While dashboards come in many forms, it’s important that they deliver simple, high-level insights about the KPIs that matter most. AppSheet’s no-code applications with interactive dashboard views make it easy for anyone to build an affordable, customizable, business insights snapshot, and share it with decision-makers so they can stay informed, up to date, and in the know about important projects.

Using Internal Apps to Prevent Customer Churn

Low customer churn is critical to business success, and is especially urgent during a recession when new customers might be harder to come by. Research indicates that 63% of consumers will abandon a product or service after just one poor experience, underlining that strong customer retention relies on strong customer satisfaction, regardless of the state of the economy. Equipping employees with the tools to build their own custom internal apps is one way businesses are lowering their customer churn by maintaining high customer satisfaction, while also streamlining internal operations to better serve customers throughout the sales and support cycle.  For example, sales and marketing teams are often closest to the customer experience, yet are also often the least well-equipped to improve their own processes with custom app solutions. With the help of no-code development platforms, all process owners (including non-technical employees) can create internal apps that are custom-built to company-specific, team-specific, and even project-specific requirements. Businesses find that internal processes can be improved by the process owners themselves; in addition, data collection and sharing can be digitized for greater accuracy, so the customer ultimately benefits from a smooth experience. Let’s take a closer look at three ways companies are using internal apps to improve customer retention over time: Stay informed Keeping all team members on the same page is critical to reducing customer churn — and to earning the trust of new customers. Internal apps can help teams work together and to present one external voice to the customer by streamlining communications through commenting and workflow reporting. For example, multiple teams working with the same customer or client can add notes to an internal app to ensure that anyone who touches the account fully understands its history and can quickly get up-to-speed without disruption to the consumer.  To maintain a pulse on customer satisfaction, many businesses extend their custom internal apps to identify warning signals for customer dissatisfaction by allowing the app to correlate consumer behavior with information around churn. With no-code development, process owners in sales and marketing can create internal apps that alert them to changes, as triggers can be built in to notify team members when key performance indicators dip into the churn danger zone. Know your customers Customer health scores are critical to maintaining internal tools that predict churn. However, because companies rely on a litany of metrics to create these unique scores, finding an off-the-shelf solution for data collection and analysis can be quite difficult.  No-code platforms are stepping in to allow people and teams to build reliable models that keep data clean in a way that’s customized specifically for them, which results in more accurate trend data over time. Outdated data input systems like pen and paper or digital spreadsheets that introduce human error can be replaced with customized apps that allow for the automatic flow of data from apps like Salesforce or Marketo. The equation behind a customer’s ever-changing health score is honed over weeks, months, and even years, and custom apps are able to flex with these changes while keeping data secure and streamlined. Deliver on time Point-of-sale is only the beginning of the customer journey. Whether it’s goods, services, or a brand promise, businesses must follow through on prompt delivery to maintain customer trust. This is particularly relevant in industries like retail and manufacturing, where inventory management can be a complex task and customers need the ability to track their purchases even before they leave the warehouse. To help simplify and streamline delivery, businesses are turning to customized inventory control apps to track assets, capital, and output.  For example, with no-code development, floor managers can create inventory tracking apps that integrate with barcode and optical character recognition (OCR) scanners, cloud databases, and data visualization to track products in real time. With continual tracking in place, both the company and the consumer can access the exact location of inventory to better ensure an on-time delivery.  Inventory apps can also help reduce manufacturing carrying costs, eliminate waste and delays, and increase worker productivity by providing valuable information on the efficacy of processes and managers. Apps compatible with barcode scanners can record work-in-progress inventory over time, and the accumulated data can be used for anything from cost-benefit analysis to workforce optimization to reducing a product’s time-to-consumer. Preventing customer churn starts with accurate data, and relies on well-informed employees, streamlined processes, and long-term analysis to improve retention. By adopting no-code platforms, companies can greatly increase their ability to prevent customer churn by providing employees with the tools to discover, build, and maintain customer relationships that last far beyond the first sale. Do you have ideas for an app to prevent customer churn? Build your app for free on AppSheet today.

Unlocking Value: Data Sources Uncovered

Data is all around us, and is constantly being created and logged by sensors, people, and machines. According to one estimate, over 2.5 quintillion bytes of data are created every single day — that’s 18 zeros! For comparison, a trillion has only 12 zeros. With so much data being produced, more and more businesses are learning how to harness and connect it to applications to create useful tools. In fact, most modern apps rely on connections with data sources to deliver powerful, productive, and meaningful experiences to their users. Data itself can range from inventory counts to credit card numbers to geolocations, and can present as plain text, numbers, percentages, and more. Business leads typically deal with multiple types of data that come from a number of different places, commonly referred to as data sources.  Data sources can be anything from a Google Sheet to a SQL database; basically, that’s where information is housed. Data sources are an important component in app development, as their connection to the development platform allows the data to be transformed into actionable insights for users. Regardless of the data type and where the data is stored, app developers must ensure a secure pathway through which the data can interact with the app, usually with the help of the coding platform. From Amazon to Zillow, data sources are a fundamental building block of traditional application development, and no-code development is no different. Designed to provide non-technical employees with the tools they need to quickly and securely create their own apps, no-code platforms like AppSheet help to uplevel and repurpose previously-dormant or under-utilized information. With a no-code platform like AppSheet, everyone in an organization can securely connect data sources to power customized apps — no coding skills required. By connecting their data to AppSheet, process owners can make better decisions, come up with new ways of working, and ultimately create new value from existing information. Converting data into actionable value Tens of thousands of creators using AppSheet have collectively made almost a million apps that are connected to even more data sources. Though a data source can be something as simple as a Google Calendar, it can yield enormous value when leveraged by an application.  Let’s say that a retail team manager collects inventory data in a Google Sheet. She can leverage this data by connecting the Google Sheet to AppSheet to create an inventory management app, for example, that allows her team to easily recall product information from the store floor.  When people want to leverage data within a custom app to improve their processes or even to create new ones, AppSheet allows them to easily make their data workable, applicable, valuable, and actionable. Let’s look at two ways data sources connect with AppSheet: Cloud databases and tables: AppSheet enables connections with a variety of data sources, including popular cloud databases and tables like Google Cloud SQL, MySQL, Salesforce, and Oracle. These connectors add data to the apps that creators build on AppSheet, like the Google Sheet that powers our retail team manager’s inventory app in the example above.  Integrations: AppSheet integrates with a variety of external services to allow process owners within the organization to connect their data to AppSheet. For example, a marketer or sales team may connect data from Google Maps to create a location-specific query app, or another data process owner may flow information from Okta or Twilio to improve process-specific time-to-value. Whatever the intent, AppSheet enables non-technical employees to connect the data they know best to to deliver seamless chatbots, communication workflows, barcode scanning, custom maps, and more. Remember that when creating an app — either by traditional software development or through a no-code platform — you own your data and continue to be the sole owner of your information even after it’s connected via data source. AppSheet ensures that your data remains secure by design, and does not require any coding knowledge to use. Just as traditional software developers must secure the apps they create, no-code development platforms like AppSheet ensure that security and privacy are built in from the beginning. Line-of-business employees know their data best, and who better to create custom data-driven solutions than the people who work with that data most closely? With no-code platforms like AppSheet, non-technical employees can use the data they work with every day to create powerful, secure apps in just a few clicks. Learn more about AppSheet compatible connectors. Interested in speaking with a team member about how you can get the most out of your organization’s data? Let's schedule a demo.

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