Something incredibly transformational is emerging: the advent of the “citizen developer.” You may or may not have heard the term. Our newest white paper, Empowering Citizen Developers: A Guide, walks you through everything you need to know and how to empower these employees to create powerful apps that benefit the whole organization. Here, we'll give you a snapshot of the steps you should take.
Analyst firm Gartner defines these individuals as "users who create new business applications for consumption by others using development and runtime environments sanctioned by corporate IT." In lay man's terms, these are employees that are taking advantage of no-code and low-code development platforms to create their own mobile apps and drive productivity for both themselves and their colleagues. All of this is great news for IT departments, who are typically more than backlogged with other development duties.
As an IT department, how do you prepare for this shift in organizational dynamic? And how do you help these employees create apps that will be beneficial in the long-term? The following phased approach will help companies roll out mobile apps and truly allow these citizen developers to shine.
The first step is figuring out the problem you want to solve. Is there a process within your company that can be improved? What is the ultimate goal of the process? The best way to begin is to think about how your app can add value and determine your target users.
Next, deploy your app (prototype or a minimum viable product) in a limited setting. Provide your initial set of users with some pointers for getting started with some helpful documentation or on-screen prompts.Take suggestions from your colleauges and begin thinking about the next phase of your process.
Check in with security and governance within the company to make sure you're covering your bases from a compliance standpoint.
Include a feedback screen to collect data from your full set of users. This helps you determine any usability issues and whether or not your app is accomplishing your goals.
Incorporate past data that your users have provided, including time-saving metrics, enhanced productivity measures, and other measurable benefits of your mobile app. You can use this to create a compelling case, if needed, to deploy the app more widely through the organization.
Prepare for a full, scalable release of your app.
Never Stop gathering feedback and always continue improving your app. Many apps die because they are abandoned. Continue to gather feedback and update your app in real-time. That's the beauty of a rapid mobile app development platform!
This mobile app revolution is getting bigger by the day. It’s all good news. Employees now have the power to create their own tools. With a no-code RMAD platform like AppSheet, enterprises will benefit greatly as their employees are empowered to continually find better ways to accomplish their tasks while harnessing their own ingenuity to boost productivity and profitability.
Sonal is Marketing Manager at AppSheet. She is a growth marketer at heart and values great customer experiences. In the past, she has built several memorable digital experiences for a wide range of brands.