Regardless if your IT department is in-house or outsourced, technology is a vital part of any modern day business. If your website, computer network or apps go awry, your business will instantly come to a standstill. It’s no wonder that in a recent survey involving 1,121 IT pros across various sectors, it was reported that the average IT budget was $253,389. The average IT spending per employee ranged from $2,770 for small businesses with 19 or fewer employees to $698 for large companies with over 500 employees (average $1,526). As a business owner or manager, you know what a big investment good tech support is, but are there ways to decrease this large expense?
After all, you may be restructuring your budget for the New Year with considerations like determining where money is possibly being wasted and if there are lower cost options for expensive services. Did you know that spreadsheet-based apps can help you to lower IT costs?
1. IT Efficiency
A computer will crash. Programs will have bugs in them. There’s a good chance your network may get hacked. But like many things in life, time is money and time wasted is money wasted. An IT ticketing and issue tracking system app ensures that there is a protocol in place for the requests coming in and that the most urgent problems can rise to the forefront of IT’s attention. When a mobile form is constructed with the required information fields listed, excess emails or texts are eliminated and communication becomes more efficient.
In fact, research from strategic advisory service Hackett Group showed that “the most efficiently run IT departments spend 21% less per user than typical companies and rely on 8% fewer staff.”
2. Track IT Expenses
When projects are tracked and segmented, it makes finding those critical budget leaks much easier. The same thing applies to your IT department. Creating an app that tracks the time spent on specific assignments can help to pinpoint the inefficiencies in your network or program. For example, if a programmer keeps getting contacted by your employees to fix the same problem over and over, maybe it’s time to invest in new, updated software to save on overall long-term IT costs.
3. IT Manual
Many times your IT department is probably overburdened with the same basic questions: Why can’t I connect to the Internet? Why is my computer running so slow? How do I do ____________ function? How do I backup my files in the cloud? While it may take a few hours to write answers to the most common questions, it can save you immeasurable time and money in the end by using a simple app creator to create an IT manual. You can list the issues by topic and then fill in step-by-step actions to take with screenshots to make the process easier. See AppSheet’s New Employee Set Up app as a good place to start.
4. Low Cost Customized Apps (Without an IT Department)
According to Calcote Laramie, professional business advisor, these are the average costs to make an iOS or Android App from the top app development companies in the world:
Hyperlink Infosystem: $7,000 to $30,000
Fueled: $100,000 to $300,000
Dom & Tom: $80,000 to $150,000
Softway Solutions: $100,000 to $250,000
Plastic mobile: $110,000 to $300,000
For just a fraction of these costs, anyone on your staff can create a customized app for the variety of purposes that your company needs. App builders are low cost, simplified and instead of complicated wire frames and coding, they can be uploaded using common cloud platform databases.
Cutting costs doesn’t mean cutting functionality, quality or performance. Implementing the right apps can help you to manage your company, your budget, and your progress for the New Year.